Customer service is at the centre of everything we do at Marcher Stone.
And this is recognised in the high standard of reviews we consistently receive: a sample of which you’ll find below.
I would highly recommend Jamie at Marcher Stone to anyone , he provides excellent advice and support . Very helpful and delivered the grave vase up to the cemetery for us which we didn’t expect . Great customer service and friendly, Thankyou .
Karen Jones
Thanks to Jamie at Marcher Stone for the excellent Headstone for our Dad, Leonard Williams, my Dad was from Pant Hill in Rhos so we chose Marcher Stone to keep it local.
The communication and help from Jamie was second to none.
We chose a photo that was etched into the stone to give anyone who sees it an idea of how we will always remember him. Thanks again Jamie and Marcher Stone for making this experience so much easier for us. Highly recommended.
Mark Williams
Jamie dealt with all our requests incredibly well, nothing was too much trouble and he dealt with our requests, sketched them for us and allowed us time to make decisions. His patience, advice, support and guidance was appreciated with this delicate matter. We’ve ended up with an incredible stone for my Dad. I highly recommend Jamie and his work. Thank you.
Jane Cuffin
I Would highly recommend Marcher Stone as Jamie is very professional and keeps you updated on the progress. We are very happy with the end result it is sitting tribute to my father.
SharonL-370
Jamie was such an easy person to deal with. He answered every email immediately, whereas other places kept me hanging on. I only had to visit him on the day I placed the order and the day I went to pay him. He sorted everything out for me. The headstone is absolutely beautiful. I can’t praise Jamie enough and would not hesitate to recommend him.
Marian Davies
We got in touch with Jamie to ask if he could clean and repair two of our family graves’ headstones. He was very knowledgeable and helpful. He has done a brilliant job in cleaning and resetting the stones, also he has relettered both stones and we are now able to read the inscriptions. we would recommend Jamie to anyone who need new memorial stones or repair carried out on older graves. Excellent work all round.
John Taylor
Jamie has just replaced the headstone on our parents grave after adding our Dad’s name to it along with our Mum’s and he has done a fantastic job, he has been very professional, friendly and caring throughout. We as a family highly recommend Jamie we are so pleased.
Jill Howell
We were very happy with the service Jamie (Marcher Stone) provided. Very professional and he couldn’t be more helpful for the stone choice and design. When we saw the stone errected we were overwhelmed and couldn’t be more happy with the quality. Thank you so much Jamie. We Highly recommend!
Tony Jones
No words I can describe – Jamie was so helpful and made us feel so comfortable. My mums stone is beautiful and I can honestly say – thank you Jamie !! I am crying now writing this !! Thank you so much it’s perfect xx
Lorraine Evans
There are not enough superlatives to describe the wonderful service we received from Jamie Harrison. A headstone is a commemoration that will last centuries. A regretted choice no matter how small is an unnecessary burden on top of the loss of a loved one. When we lost both our parents within a short amount of time, we had no idea there would be so many decisions in choosing a design, and Jamie made this a less troubled journey with his advice, clarity and patience. He navigated all our indecision, our changes, our grief with compassion and professionalism, and all during a time of Covid. Jamie produced a beautiful, flawless headstone and we will be forever indebted to him. Thank you so much Jamie.
LlinosD-2
Highly recommend Jamie! He has been absolutely amazing with my mum’s headstone. Nothing is too much trouble, communication is easy and professional and the work he does is outstanding. Couldn’t fault anything. Everything was done to a high standard and reasonable price. Would definitely not think twice about using him again.
Lisa Thomas
We was recommended Jamie by a friend, as my mum passed away in December 17, we explained our requirements and needs, Jamie kept in touch with the progress of the headstone. We arrived at the graveside after installation and we was blown away with it, so beautifully crafted and detailed, really stands out and does us proud. We are so glad we choose Jamie his workmanship is of the highest quality and customer service is second to none. Would recommend to anyone. Again many thanks Jamie for helping us and doing us proud.
Jay
Great customer service in distressing times. No pushing to get the headstone completed when I couldn’t find the right words. When it was completed Jamie went above & beyond even supplying new flower pots to replace the old ones free of charge. Really can’t praise this firm enough.
Sally Pugh
Jamie is a lovely friendly man he made choosing my husband’s headstone easier than I thought it was going to be, the diamond etching is amazing, my sons and myself are so grateful for making an upsetting time much better. A massive thank you to him for all his hard work.
Shonin Valentine
Jamie did an absolutely amazing job for my Dad’s desk wedge. The detail on it was perfect. Great communication throughout the whole designing process, nothing was a problem. Overall excellent would highly recommend.
Nikki Williams
Very happy with the service Marcher Stone provided. Very professional and creative. We sent Jamie rough drawings of some ideas and he put the together beautifully. It was made very easy. From the stone choice, design, arrangements and fitting of the stone. Thank you so much. Highly recommend!
Jessica Pemberton